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10 Questions to Ask Before Hiring a Shopify Plus Agency

by Stacey Santos

If you’re looking to have someone design and launch your Shopify Plus store, it can be tough to know where to start. There are so many agencies out there that it’s hard to tell which ones will be able to help you reach your goals and which ones will waste your time and money. To ensure you make the right choice, follow these steps when hiring a Shopify Plus agency.

10 Questions to Ask Before Hiring a Shopify Plus Agency 2

1) Do you have a development team?

We do! Our team of developers, designers, and strategists come from different disciplines so they can help with whatever needs arise. If you need something fixed or need any new features, we’re there for you. We can also help optimize your store through search engine optimization, marketing automation, and conversion rate optimization just to name a few.

2) Will you create mockups for me?

Mockups are typically done in Photoshop or Illustrator and provide your designer with a clear overview of what the final product will look like. This is especially important for e-commerce websites, because they need to be able to show potential customers what they will see on the site. Having some mockups completed before your agency starts working can help ensure that all design decisions are made with your vision in mind, which can save you time and money in the long run.

3) How often do you meet with clients?

The best Agencies are not simply limited to designing and building eCommerce stores for clients. They also provide ongoing support, offer domain expertise, assist with other tasks such as conversion optimization and even handle marketing initiatives. Meeting on a regular basis is often important for ensuring that you’re achieving your goals together as well as growing your company over time. Meetings can happen virtually or in person. If there are future face-to-face meetings planned in the near future, it’s also good to figure out how long each meeting will be in duration so you can book time off if needed. We’ve seen that clients benefit most from meetings occurring monthly (at minimum) when they include both strategic planning sessions and tactical sessions.

4) Are there any extra fees involved?

How many website projects have you completed? (questions should change based on specific needs of business)

How long will the project take?

What is your turnaround time?

Can you provide an estimate of cost?

What is your agency’s process for bringing on new clients? (questions should change based on specific needs of business) How do you typically work with clients through the beginning phases, middle phases, and end phases of the website design process, and what are the stages that are involved in each of these phases? How do you ensure site consistency and branding throughout the site’s lifetime?

5) How long does it take for you to make changes on my store?

Once the agency completes their brief, our developers start coding right away. They don’t stop until the task is completed. We’ve had developers keep going until 2 AM before just to make sure that everything gets done and this is with us being local as well. I’m not sure how much of an incentive there would be for them to do that when they’re thousands of miles away and have clients in other time zones to work on too.

I hope that’s helpful!

6) Do you offer 24/7 support?

At Cubo Creative, we love that our team is available 24/7. We know your business doesn’t always go according to plan, so it’s important for us to be there when you need us most. We understand how frustrating it can be when technical hiccups prevent you from being productive and delivering the best customer experience possible. With our qualified team of experts who are fluent in both front-end development and back-end functionality, your worries will soon melt away!

7) How many projects are you currently working on at the same time?

We’ve been managing 7 projects at the same time and I don’t think that’s unusual for an agency. It’s about how you manage your time and processes as you grow. You also have to be committed to provide an exceptional level of service with all clients, even those on other projects with other clients. This doesn’t mean sacrificing the quality of work, just knowing when is the right time or person to contact so they can help out with another project.

8) Do I need to provide content and assets before starting work?

When looking for the best agency to handle your ecommerce needs, one of the first things you should ask is if they charge you before beginning work. If not, that’s great; many agencies offer free consultations where they can learn about your project and then provide an estimate. If so, make sure there are no extra costs for equipment or other supplies as well as any charges for additional hours worked. One more thing–make sure their refund policy is in line with yours!

9) What’s your expected timeline for launching my store after I hire you?

The time it takes to launch your store will depend on how you set up your store. For example, if you already have an idea of what type of theme and template you want, the development team can help with setting up shop as quickly as possible.

In order to get an idea of how long it might take for the developers to work with you on setting up your store, there are a few questions that we recommend asking first

10) What’s your refund policy?

This is one of the most important questions you should ask any prospective agency. It will help you determine if the company has your best interests in mind and can act as a safety net for unexpected changes. For example, if your account exceeds 10 transactions per day, it’s imperative that your agency refund you promptly. If they refuse or offer an unreasonable refund policy, think twice before moving forward with them.

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